Who we are?
We’re B Vanille LTD, a small company in London that had craft natural vegan skin products. Our registered company number is 11961846
What personal data we collect and why we collect it?
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Questions and Contact forms
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact B Vanille at info@bvanille.co.uk.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with?
In general, the third parties providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. e.g couriers to deliver your purchases. All information provided to third party processors is used solely by them only to carry out the service they are providing for B Vanille and is not shared with any other parties. B Vanille takes great care to ensure that we only select Business partners who can provide the highest standards of data security to our customers. B Vanille has selected PayPal as our Website Payments Partners. You may view PayPal’s Privacy Policy here: https://www.paypal.com/ie/webapps/mpp/ua/privacy-full and their updated Policy regarding GDPR here: https://www.paypal.com/ie/webapps/mpp/ua/privacy-prev
How long we retain your data?
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data?
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data?
Visitor comments may be checked through an automated spam detection service.
Your contact information
We use relevant personal information including your name, address and payment details to process and deliver your order, add payments or refunds and to notify you of the status of your order. If you contact our Customer Service (or vice versa), we will use your identification information as provided by you, to identify you and other personal information such as your order information and contact history to process your request and provide you with the best service possible. We’ll use your personal information to keep a record of when and why you contact us and to keep your contact details up-to-date. To prevent or detect fraud or abuse of our sites, which may also include any details you have provided to us in the course of your business with us. If you consent, we will use your information to notify you of products or special offers that may be of interest to you. We will send direct marketing communications to you via the channel you choose, such as email or Social Media. We ask for your consent, where required by applicable law, in order to use the contact details, you have provided to us to send personalised marketing or retargeting communications. Your consent to us to notify you of products and services in this manner, can be withdrawn by you at any time via the “Opt out” option that will form part of each of our communications with you. Please see above for more information on third parties and cookies used to provide these services.
How we protect your data?
When you give us personal information, we take steps to ensure that appropriate technical and organisational controls are in place to protect it. Any sensitive information (such as credit or debit card details) is encrypted and protected with encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.
Non-sensitive details (your email address etc.) are transmitted normally over the internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Industry regulatory disclosure requirements
We may disclose your personal information if we are required by law to do so or if required to fulfil our contractual or obligations under our agreement with you. for example when we provide your delivery address to the courier to have your purchases delivered.